Frequently Asked Questions
Welcome to Laurel + Olive’s FAQ page! We’re covering our most asked questions. We’ll answer all your top questions in the list below.
How long does it take to ship?
Most items will be shipped the next business day. Otherwise, expect about 1-3 business days for production. Bulk orders may take a few days longer.
We do not guarantee delivery dates and cannot control mail delays or lost packages. There are no refunds granted for deliveries that don't arrive by a certain date.
We are not responsible for lost packages due to incorrect addresses.
Need it in a rush? Select Priority Mail or Priority Express. Put the date you want them to arrive in the notes at checkout.
What is your return and exchange policy?
We hope you love your items, but if your purchase does not meet your expectations, please CONTACT US FIRST. Return shipping is non-refundable. Return limitations apply. There is a 25% restocking fee on all approved returns. Sale items, final sale items, custom items/orders, and orders over 4 cannot be returned.
If your item arrives damaged, please send photos to LaurelandOlive@icloud.com
Treatments and Colors
Some treatments and colors will vary from garment to garment, and vary slightly from our product images. Slight variations are very common. Shirts that are sublimated will look more faded and have a vintage feel.
What are the wash instructions?
To keep your garment looking new, use the gentle cycle in cold inside out, hang to dry or tumble dry low. Avoid extreme heat. Iron inside out on low if needed.
Washing and wearing the garments over time will make them have a vintage look.
Do you offer bulk discounts?
Yes! We love group orders! Message us for a code and to get a production time estimate.
4-11 - 10% off
12-24 - 15% off
25-49 - 20% off
50+ 25% off
100+ 30% off
***prices off regular price, FREE shipping, doesn't include applicable state tax.